Shipping Policy

Shipping Policy

Shipping 

We are pleased to inform you that we can ship our products to virtually any address in North America. To ensure the safety and security of your shipment, we only hire verified local carriers. Please note that delivery charges will vary depending on the region and delivery conditions. These charges will not be included in the invoiced amount unless you have requested in advance, and the full amount is due to the local carrier upon delivery. Kindly contact us before placing an order to determine the shipping charges from our yard to your preferred delivery location.

For customers who have the necessary resources, self-pick-up is available. Please feel free to contact us to verify whether your truck can safely and securely transport the unit(s) from our shipping yard to your delivery location. 

 Delivery Method

1) Up to 150 miles 
• The 20′ Container will be delivered using a medium-duty truck with a roll-back trailer
• The 40′ Container will be delivered using a medium or heavy-duty truck with a tilt bed trailer that can meet ground level for loading and unloading stationary equipment on the bed.

2) Over 150 miles 
The container will be delivered using a medium or heavy-duty truck with a flatbed, step-deck, or hot-shot trailer, as an ordinary tilt bed or roll-back trailer is inadequate for long-distance deliveries. Please note that medium or heavy-duty forklift service may be required at the delivery location. 

Site Preparations for delivery 

1. Check space – It is important to ensure that there is enough space to maneuver the container after it is dropped. A minimum of 60 feet is required for the 20′ unit and a minimum of 100 feet for the 40′ unit. Additionally, the truck will need ample space to turn and drive away. In instances where the delivery point is difficult to access, a forklift may be required.

2. Check surface – Please ensure that the surface is hard enough to support the weight of a 45,000-pound truck and trailer.

3. Remove obstruction – Prior to delivery, please ensure that there are no power lines, tree branches, or other obstructions on the roadside that may impede the 16-foot high truck.

4. Check ground level – It is important to ensure that the landing surfaces are level so that nothing impairs the opening and closing of the container door. In case of an uneven load, wood blocks may be used to balance it out for fine adjustments.

1. Shipping Costs

  • Basic Delivery Rate *The Base Rate is $250 + $4.5 ~ $10 x miles, depending on the delivery conditions. Please note that this rate may vary based on extraneous factors that affect the completion of the delivery, such as truck accessibility.

Shipping costs are calculated based on the size of the Tiny Home, shipping method, and delivery location. The total shipping cost will be displayed at checkout before you complete your purchase.

2. Transit and Handling Times

  • Processing Time: Orders are typically processed within 3-5 business days.
  • Transit Time: Delivery times vary based on your location and the shipping method selected:
    • Local Deliveries: 1-3 business days
    • Regional and Long-Distance Deliveries: 5-10 business days

3. Order Cut-Off Time

To ensure timely processing, orders must be placed by 2 PM (your local time) for same-day processing. Orders placed after this cut-off time will be processed the next business day.

4. Change of Address

If you need to change your shipping address, please contact us within 24 hours of placing your order. Once the order has been processed or shipped, we cannot guarantee changes to the delivery address.

5. Cancellations

Orders can be canceled within 24 hours of placement. To request a cancellation, please contact our customer service team. After 24 hours, we cannot guarantee a cancellation, as your order may have already been processed.

6. Damaged Goods

If your Tiny home arrives damaged, please notify us within 48 hours of delivery. We will require photos of the damage and a description of the issue. We will work with you to resolve the situation, which may include a replacement or repair.

7. Contact Us

For any questions regarding shipping, please reach out to our customer service team at

Email Us: info@xpresscontainers.com